ServePort by Safari
  • Overview

    WELCOME

    Get a quick primer on Served Document Management (SDM) and learn why Legal Ops Managers at some of the world's largest companies are focusing on it.

    Then drill-down on why companies choose ServePort (our SDM platform) to transform their legal document processing. Learn More

    Start Here

    Introducing ServePort
    The backbone of our SDM offering and point solutions     How ServePort fits into your existing workflow
    Seamlessly integrate our leading subpoena & levy solutions     ServePort & Served Document Management
    A new product category for streamlining legal documents

    Our Philosophy

    Purpose-built
    The industry's best subpoena & levy solutions     Automated
    Eliminate manual work in high-volume workflows     Modular
    Use our end-to-end solutions or extend your systems
  • PRODUCTS

    The ServePort Difference

    Whether your team manages levies, subpoenas, or all served documents, every solution we provide leverages the power of the ServePort platform

    Capture data at the source, streamline workflows, and automate manual tasks with next-generation tools—that's the power of ServePort. Learn More

    Solutions

    ServePort (Intake Manager)
    Capture, review, and route incoming legal service     Subpoena Manager
    Take control of processing and communication     Delivery Manager
    Securely send responsive docs with cost recovery     Levy Manager
    Gain peace of mind as you process and seize funds

    Additional Workflows

    Law Enforcement Requests
    Optimized for faster intake & turnaround     Service on Offices & Branches
    Internal portals routed directly to HQ     HR Requests & Wage Garnishments
    Delivered to designated systems / teams     Customer Portals
    Streamlined for request intake & response
  • Companies

    Companies choose Safari

    Why have 3 of the 5 largest employers in the U.S. chosen Safari? Because we offer easy to implement, purpose-built solutions that seamlessly integrate with existing systems. Learn More

    Explore The Benefits

    Executives Team Managers Front-line Users

    Jump in the Jeep

    How to Buy How to Implement How to Integrate

    Featured

    Safari Executive Overview
    Safari is the only purpose-built solution for teams handling account garnishments, levies, subpoenas, and doc requests. Read Now

  • Law Firms

    ServePort For Law Firms

    ServePort™ is a state-of-the art solution to instantly serve documents electronically—anytime at no cost. Upon upload, you'll instantly receive confirmation of receipt in compliance with all legal requirements. That's fast, convenient, and free. Learn More

    Overview

    What is ServePort? Benefits to Law Firms Tools and FAQs

    Featured

    Getting Started:
    How to use ServePort
    A step-by-step walkthrough of how to serve documents and download responses using ServePort—the legal industry's fastest growing served document platform. Read Now

  • Resources

    Product Research

    Case Studies Video Demos Product Collateral

    Practice Insights

    On-demand Webinars Best Practices Blog News Articles

    Featured

    The 2024 Safari
    Subpoena Cost Recovery Index

    The Industry Standard for Measuring Subpoena Cost Recovery Across the U.S. View Now

  • About Us

    Our Company

    About Safari SOP Leadership Partners

    Our Background

    If the animals look familiar it's because we're the same team that built Serengeti Tracker (Sold to Thomson Reuters in 2010), the world's largest and #1 rated legal e-billing and matter management system. Today, we're back at it solving more legal challenges.

    What We Do

    At Safari SOP, we transform the way companies receive and process high volumes of served documents (like 3rd-party subpoenas, account garnishments, levies, etc.), by providing the industry's best SDM platform and solutions. Learn More

DEMO
COST RECOVERY

ABC Supply Company

How an innovative law department recovers subpoena response costs

To Kill a Mockingbird
If you’ve ever processed third-party subpoenas, then you may have run across “Pizza Party Money.” That’s what some companies call the dollar bills that issuers staple to request documents (an amount so small that accounting often doesn’t know what to do with it). Needless to say, the gesture doesn’t begin to cover the cost of collecting and delivering the files being requested—but it does help pay for lunch from time to time.

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THE CHALLENGE
No practical way to get reimbursed

Prior to Safari, ABC Supply was responding to hundreds of subpoenas without getting reimbursed. Even a simple “Run, Fetch-n-Catch” required quite a bit of work. Once they reviewed the served documents and determined what was being requested, they had to track down responsive files either at corporate or one of their 800 branch locations. Next, they checked the content for redactions, and sometimes had to create an affidavit of authenticity or cover letter. That time and effort was rarely compensated—let alone the cost of sending the responsive documents on a flash drive by FedEx.
“I was spending hours responding to subpoenas that were so large—100 pages plus at times—that I had to write a cover letter explaining what’s inside, save them to a jump drive, and send them via FedEx. That’s when we decided something wasn’t right. We were offering all of this free of charge.”
Rebecca Logeman photo Rebecca Logeman
Paralegal,
ABC Supply

CLIENT PROFILE
ABC Supply Co. Inc.

ABC Supply Co., Inc. is the largest wholesale distributor of roofing in the United States and one of the nation’s largest distributors of siding, windows and other select exterior and interior building products, tools and related supplies. Since their start in 1982, they’ve grown to become a national organization with 811 locations and other facilities in 49 states.
Safari SOP
SOP Response Simplified
sales@safariSOP.com425.298.3620
© Safari SOP
All Rights Reserved

ABC Supply Company
How an innovative law department recovers subpoena response costs

THE SOLUTION

Today ABC Supply uses Safari to automate cost recovery. We spoke to Rebecca Logeman, a Paralegal at the company about her experience:

Question
How was setting up cost recovery?

“In less than an hour we were up and running with invoice templates for each of our four entities. Our templates include a custom logo, a line-item description, and a pre-configured fee.”
Our accounting department was surprised at first that payments would be coming into our department. Once we explained that we’d be recovering for our time, everyone was excited.

Question
What is billing like with Safari?

“We put a lot of work into responding to subpoenas, and Safari is the perfect tool for recovering our cost.”
Safari works really well. When it’s time to deliver a response, we select a template and it creates the invoice. We usually choose our standard $150 fee (to search up to three databases). If we think it’s going to be more complex, then we’ll negotiate and create a custom invoice. We can also offer a discount (for customers dealing with installers) or choose not to charge at all (for issuers like law enforcement that are going after the bad guys). Everything is simple because it’s pre-configured.
“If documents are not paid for and picked up within the delivery window, then Safari automatically shuts down the portal and alerts us.”

Question
How have issuers reacted?

“Firms understand the work involved in responding and are willing to compensate us for our time. They pay without blinking an eye.”
I think firms appreciate that our responses are quick and easy to access. Safari sends an email notification indicating: “Your documents are ready, click here to pay and download them."

Question
What do your colleagues think?

“We’ve had a very positive reaction in-house. All of the branches, departments, and accounting people that I work with think Safari is a great tool.”
The team sees all the blood, sweat, and tears that I put into my subpoena work. It’s nice to know that we’re being compensated now.
“With Safari’s cost recovery features, we’re collecting more in one month than we did in the past 16 years.”
Tyler Williams photo Tyler Williams
Associate General Counsel,
ABC Supply

NEXT STEPS

  • Schedule a conversation with a Safari workflow specialist or live demo of the system over Zoom: SafariSOP.com/demo
  • Contact Safari Sales at sales@safariSOP.com or 425.298.3620
  • View more resources in the Safari Watering Hole
Safari SOP
SOP Response Simplified
sales@safariSOP.com425.298.3620
© Safari SOP
All Rights Reserved
Safari SOP Logo

Safari streamlines the work involved in delivering, processing, and responding to high-volume matters like subpoenas, levies, and other information requests—all from one online Served Document Management (SDM) platform.

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